Ombudsman concerned over how Department recovered social welfare overpayments

<div dir=”ltr”> <div> <div class=”gmail_quote”>Ombudsman Peter Tyndall today published a report setting out how the Department of Employment Affairs and Social Protection has addressed his concerns about the recovery of overpayments made to social welfare recipients. In his report, ‘Fair Recovery’, the Ombudsman says that he had seen cases where, through no fault of the […]

Which Ombudsman deals with which complaint?

A new guide to finding the correct Ombudsman to deal with your complaint was launched by Ceann Comhairle, Seán Ó Fearghaíl and Rónán Ó Domhnaill, Chair of the Irish Ombudsman Network. ‘Ombudsman Offices in Ireland’ features the seven main ‘Ombudsman’ offices and also lists other complaint handlers in Ireland. An Ombudsman is independent of government, […]

Ombudsman Receives 62 Complaints About Tipperary Public Services

Ombudsman Peter Tyndall received 3,021 complaints about providers of public services last year.  62 complaints were received from people living in Tipperary. The Ombudsman’s annual report for 2017 was published today [Wednesday 20 June] and shows that the sectors that were the most complained about in 2017 were:   Government Departments/Offices 953 complaints Local Authorities […]

Ombudsman For Children’s Office Housing Homplaint Shows Children’s Best Interests Not Considered

The Ombudsman for Children’s Office (OCO) has published an investigation about children who were homeless for two years after leaving a domestic violence situation. This investigation revealed that decisions made based on incorrect information and the delay in developing national quality standards negatively impacted on the children involved. It also showed that the process the […]

Ombudsman Reminds Leaving Certificate Students Of Their Right To Complain

Ombudsman Peter Tyndall congratulated students on their results in the Leaving Certificate examinations and reminded them that his Office can independently examine complaints against all public third-level education bodies.   The Ombudsman’s Office can examine complaints about a range of education bodies including the State Examinations Commission, Student Universal Support Ireland (SUSI), Universities and Institutes […]

Complaints make public services better says Ombudsman Tyndall

Ombudsman Peter Tyndall wants to see more people complain about services provided by public bodies such as government departments, local authorities and the HSE. Launching his annual report for 2015 today (2 June 2016) the Ombudsman said that complaints can be used to improve the delivery of public services.     “In most cases the […]

Department sought repayment of €25,000 from man after his land flooded

A man complained to Ombudsman Peter Tyndall after the Department of Agriculture, Food and the Marine sought to recover a grant of over €25,000 from him following flooding of his land in Kerry. The man had received a grant under the Department’s Afforestation Scheme to establish a forest on his land. However the forest had […]

Ombudsman Must Be Allowed To Investigate Irish Water -Seamus Healy

Minister Alan Kelly T.D. must allow the Ombudsman to examine complaints about Irish Water. The Ombudsman, Mr Peter Tyndall, has confirmed that he has been prevented from investigating complaints about Irish Water. This is totally unacceptable and there must be an immediate scrutiny of Irish Water. Irish Water is still on the State’s Books and […]

Government Shuts Down Irish Water Complaint Mechanism -McGrath

Independent TD Mattie McGrath has said the decision by government to remove complaints about Irish Water from the remit of The Ombudsman’s office is heavy handed and smacks of political arrogance. Deputy McGrath who had sought the establishment of an independent Water Ombudsman as part of a Private Members Bill (PMB) said the move will […]