Tipperary Retailer Wins Customer First @ Eurospar Award

Downes’ EUROSPAR Supermarket Templemore was presented with a prestigious Customer First @ EUROSPAR Award at the annual EUROSPAR Guild, which took place at the Mullingar Park Hotel, Co Westmeath recently.


Customer First @ EUROSPAR is the retail operations standards programme that has been implemented across the EUROSPAR supermarket group. The criteria are fully aligned to the EUROSPAR six pillar Retail Strategy of Value, Freshness, Rewards, Choice, Service and Experience.

Tipperary Retailer Wins Customer First @ Eurospar Award

Pictured after receiving their Customer First @ EUROSPAR award at the recent EUROSPAR Guild 2018 were: Malachy Hanberry, Managing Director, EUROSPAR, Derek Downes, Lorraine Kelly (Templemore) and Willie O’Byrne, Managing Director, BWG Foods.

The assessment criteria are structured to focus on best practice and innovation in supermarket retailing, resulting in 13 individual assessment elements focused on all areas of store operations, with a heavy emphasis on innovation in fresh foods departments. The programme also includes the EIQA Food Safety assessment criteria. The essence of the Customer First @ EUROSPAR Programme is its departmental breakdown by strategy pillar, enabling store management to charge staff in each department with responsibility for reaching the desired standards. This is an important function of store management within the new programme.


Accepting the award Derek Downes, EUROSPAR Templemore said: “We are delighted to receive this accolade which is a testament to the hard work and dedication of our staff. Customer First @ EUROSPAR is not only a mark of pride for our store and staff, but more importantly, it lets our customers know that we are leaders in the field. This accolade is a point of differentiation in what is a very competitive marketplace and we’re honoured to receive the recognition.”


According to Malachy Hanberry, Managing Director, EUROSPAR: “EUROSPAR supermarkets are renowned for demonstrating industry leading standards. I would like to commend Downes’ EUROSPAR Templemore on their achievement today. The Customer First @ EUROSPAR standards programme was developed with our retailers and for our retailers, to ensure that our supermarkets are leading the way in terms of fresh food retailing, innovation, food safety and customer service. EUROSPAR stores around Ireland are becoming ‘Famous for Fresh Foods’ and the Customer First @ EUROSPAR programme works to assist retailers in achieving this aim. Congratulations to all EUROSPAR retailers who achieved the Customer First @ EUROSPAR Award today.”


Downes’ Eurospar has been serving the locality since 2009 and employs 22 staff locally. It is open Monday to Saturday, from 7.30am to 9pm, and Sundays from 8.30am to 9pm.

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